VIEWOK LOTUS-Z Ceramic Body Coating
1. Returns & Exchange Period
General Policy: We accept return or exchange requests within 30 days of the delivery date.
Conditions for Return: Items must be in their original, unopened, and unused condition, including all original packaging and labels. Due to the nature of our chemical products, we cannot accept returns for items that have been opened or tampered with for safety and quality reasons.
2. Non-Returnable Items
Items returned more than 30 days after delivery.
Products that show signs of use, damage, or missing parts not due to our error.
Customized or bulk B2B orders (unless the product is defective).
3. Damages and Issues (Defective Products)
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at [Insert Email, e.g., support@nanoecoway.com] immediately with photos of the product and packaging.
For verified defects or shipping errors, nanoecoway will cover all return shipping costs and issue a full refund or a replacement at no additional charge.
4. Return Shipping Fees
Customer Error: If the return is due to a change of mind or customer error (e.g., ordered the wrong item), the customer is responsible for the return shipping costs and a potential restocking fee (up to 15%).
Company Error: If the return is due to a defect or our mistake, we will provide a pre-paid return shipping label.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original payment method (Credit Card, PayPal, etc.) within 5-7 business days. Please note that your financial institution may require additional time to post the transaction.
6. How to Start a Return
To initiate a return, please contact our support team at [Insert Email] with your Order Number. Returns sent back to us without prior authorization will not be accepted.
1. Returns & Exchange Period
General Policy: We accept return or exchange requests within 30 days of the delivery date.
Conditions for Return: Items must be in their original, unopened, and unused condition, including all original packaging and labels. Due to the nature of our chemical products, we cannot accept returns for items that have been opened or tampered with for safety and quality reasons.
2. Non-Returnable Items
Items returned more than 30 days after delivery.
Products that show signs of use, damage, or missing parts not due to our error.
Customized or bulk B2B orders (unless the product is defective).
3. Damages and Issues (Defective Products)
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at [Insert Email, e.g., support@nanoecoway.com] immediately with photos of the product and packaging.
For verified defects or shipping errors, nanoecoway will cover all return shipping costs and issue a full refund or a replacement at no additional charge.
4. Return Shipping Fees
Customer Error: If the return is due to a change of mind or customer error (e.g., ordered the wrong item), the customer is responsible for the return shipping costs and a potential restocking fee (up to 15%).
Company Error: If the return is due to a defect or our mistake, we will provide a pre-paid return shipping label.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original payment method (Credit Card, PayPal, etc.) within 5-7 business days. Please note that your financial institution may require additional time to post the transaction.
6. How to Start a Return
To initiate a return, please contact our support team at [Insert Email] with your Order Number. Returns sent back to us without prior authorization will not be accepted.